We are facing a temporary technical issue because of which we are unable to receive your emails directly from our website. Depending on the nature of your query, please write to us on one of the email IDs listed below and we will respond back to you at the earliest possible.

Send us an email to the email IDs listed below:

Debit Card & PIN


What are the options to generate my Debit Card PIN?

a. Internet Banking :Select Accounts >> My Debit Cards >> More Services>> Select Set Debit Card PIN>> Enter New PIN & Expiry Date (YY/MM) >> Enter NetSecure Code

b. Axis Mobile App:Click on Menu >> Services & Support >> Debit Cards Set / Reset PIN >> Select Card >> Enter New PIN & Re-Enter for confirmation >> Enter MPIN 

c. Phone: Call NRI number >> Select Debit Card PIN Generation >> Validate Debit Card Number, Expiry Date, and Account Number >> Select PIN Generation >> Enter Activation Code >> Set Debit Card PIN

Please Note: Activation code is sent on your email ID / Mobile phone during this process and is valid for 30 minutes

What are the options to replace / upgrade or block my Debit Card?

a. Internet Banking : Click on Accounts >> Select My Debit Cards >> Select between Block / Replace / Upgrade >> Select the card you wish to upgrade >> Enter NetSecure Code  

b. Axis Mobile App: Select Menu >> Services & Support >> Debit Cards Block & Replace Select Card >> Enter mPIN

I have not received my Debit Card. What do I do?

Click here to track your Debit Card. Alternatively, you could also track your Debit Card using below options:

a. Click here  to find a list of our NRI contact numbers.

b. Send us an email by clicking on the email tab below with the date of application and the type of card you had applied for.

c. Visit your nearest Axis Bank Branch 

What is Verified By VISA (VBV) / Mastercard Secure Code (MSC)? Why do I need to register for VBV / MSC?

VBV / MSC are secured online payment service from Visa, MasterCard & NPCI that allows you to securely shop online with your Axis Bank Card. This service is easy to use & through a simple checkout process, confirms your identity when you make purchases on the Internet.

How do I register for VBV/MSC?

To know more about VBV / MSC & to register for it, click here

Need help?

Click here  to find a list of our NRI contact numbers.

Please Note : Chat option will be functional only from Monday to Saturday.

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