We are facing a temporary technical issue because of which we are unable to receive your emails directly from our website. Depending on the nature of your query, please write to us on one of the email IDs listed below and we will respond back to you at the earliest possible.

Send us an email to the email IDs listed below:

Balance Enquiry


Options to check the available balance on your prepaid card

a. Internet Banking: Select Prepaid cards by clicking on Cards under Internet Banking Options.  Log into Internet Banking (16 digit Axis Bank Gift Card number and Web Pin should be used as Login ID and Password)

b. Phone : Call us on 91-22-67987700

c. ATM / Branch : Visit your nearest Axis Bank ATM or Axis Bank Branch 

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